A National Crisis – Children’s Mental Health
A national crisis has been hiding in plain sight. Children’s mental health had been one of the least talked about issues in pediatric care. There is a shortage of online resources to help parents and healthcare professionals cope with the ever-evolving mental health challenges of the nation’s children.
Our mission is to provide every family in America access to free, evidenced-based educational resources, powered by the experts from Nationwide Children’s and our collaborating partners.
Lead UX for On Our Sleeves
The Nationwide Children’s Hospital digital redesign project represented the immense labor and magnificent teamwork of dozens of people on both our internal team and the agency. The multi-phase project consisted of a comprehensive replatforming into Sitecore, massive experience personalization, two major usability tests and multiple guerrilla tests at the hospital, a fresh taxonomy and the design of over 50 templates.
The design process was initiated by agency we hired to assist with the SiteCore implementation. The UX approach was motivated by Eric Meyer’s work about compassionate design and designing for stress cases. The basic idea is that a user should be able to complete key site tasks under stress – like finding an address or calling the hospital immediately after learning that one’s child has been admitted — when one’s cognitive and perceptual capacities are diminished. We embraced Meyer’s theory as our imperative in map design, section search (doctor and conditions search), form design and site architecture, among many things.
Heuristic Evaluation & Ideation
Given that the site’s UI and platform were so outdated we knew this would be a complete redesign. We partnered with various stakeholders to uncover insights and translate concepts into features that address customer behaviours and motivations.
Vision, Strategy & Design Validation
I worked with the agency’s UX and strategy teams to validate wireframes and prototypes to ensure that the vision, design principles and content strategy all aligned with the hospital’s. This helped to evangelise ideas, gain alignment and drive decision making.
I served as the sole UX representative from the Nationwide Children’s team, using my design and strategy expertise to gain buy‐in from executives, senior stakeholders and many other teams throughout the project lifecycle.
Awards and Honors
2019 ADDY’s Judge’s Choice for Nationwide Children’s Hospital’s On Our Sleeves integrated brand campaign. (Senior UX Engineer)