Improve Functionality and User Experience
The myChildren’s mobile application has existed for quite some time and provided users with basic functions such as medication reminders, immunization schedules and health tips. The app did not provide a way for users to create an account and save their child’s personalized data or share that data with family members.
Lead UX for Nationwide Children’s Hospital
The myChildren’s app redesign was initiated to provide users with a better user flow and experience. The previous iteration was cluttered and not intuitive.This project included a requirement to implement an authentication process to the app to provide a basis for tracking data for the account.
The UX approach was motivated by Eric Meyer’s work about compassionate design and designing for stress cases. The basic idea is that a user should be able to complete key site tasks under stress – like finding an address or calling the hospital immediately after learning that one’s child has been admitted — when one’s cognitive and perceptual capacities are diminished. We embraced Meyer’s theory as our imperative in the overall design with a focus on emergency location mapping and contact information.
Heuristic Evaluation & Ideation
Given that the app’s UI and platform were outdated we knew this would be a challenging redesign. We partnered with various stakeholders to uncover insights and translate concepts into features that address customer behaviours and motivations.
Vision, Strategy & Design Validation
I conducted multiple guerrilla tests at the hospital to validate wireframes and prototypes to ensure that the vision, design principles and content strategy all aligned with the hospital’s goals for the app. This helped to evangelize ideas, gain alignment and drive decision making.
I served as the sole UX representative from the Nationwide Children’s team, using my design and strategy expertise to gain buy‐in from stakeholders.